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Privacy and Data Policy

PRIVACY POLICY

 

Please read this Privacy Policy carefully, as the treatment of the personal data that you provide us implies the knowledge and acceptance of the conditions contained herein.

 

Who is responsible for collecting and processing data?

Alto do Pinhal, SA, henceforth Vila Bicuda is the entity responsible for the collection and processing of personal data, and in the scope of its activity, may resort to entities subcontracted by itself for the purposes indicated herein.

What is personal data?

Personal data is any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, namely by reference to an identification number or to one or more specific elements of his / her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.

 

What personal data are collected and processed?

Vila Bicuda collects and treats, among others, the following personal data:

  • Reservations: name, email address, telephone number, address, method of payment and booking details
  • Recruitment: name, email address and resume

By browsing the website , Vila Bicuda can collect information about the computer, including IP address, operating system and browser used for administrative purposes and aggregation of information for its advertisers.

Vila Bicuda assumes that the data was provided by its owner or that it gave authorization for the effect and assumes that the same is true and up to date.

How are your data collected?

Personal data can be collected by the following means:

  • E-mail
  • Web site
  • Phonecalls
  • In person

The data collected are processed and stored in a computerized and strict compliance with personal data protection legislation, and are stored in a specific database created for this purpose by Vila Bicuda or the entities contracted by it.

Some personal data collected on the website are mandatory and, in case of lack or insufficiency of these data, Vila Bicuda may not be able to provide the services or information requested. In each case, Vila Bicuda will inform you of the mandatory nature of the provision of the personal data in question.

 

What are the purposes and grounds for processing your data?

According to the Data Protection Principles Vila Bicuda can only process your personal data for specific purposes and if it has a legal basis to do so. Vila Bicuda uses your data for the following purposes and based on the following grounds:

  1. Based on the hotel services agreement you entered into with us, we treat your data for the purposes of:
  2. Management of reservations and stays
  3. Budget requests, information and confirmation of reservations
  4. Registration of preferences (preferred room, mobility, newspapers / magazines, etc.)
  5. Billing and verification of means of payment
  6. Provision of information necessary for your stay at the Hotel
  7. Client support
  8. In order to comply with legal obligations, we treat your data for the purpose of:
  9. Complaint management
  10. Fulfillment of other legal or regulatory obligations

  • Because you are our customer and we have a legitimate interest in wanting to provide you, more and more, a better service, we treat your data for the purpose of:
  • Realization of satisfaction questionnaires related to your stay
  1. Because we are in the scope of pre-contractual procedures we treat your data for the purpose of:
  2. Recruitment

In order to achieve the purposes identified above, Vila Bicuda may proceed with the interconnection of the data collected, with the purpose of updating and completing such data.

With whom are your data shared?

The data collected and held by Vila Bicuda may be transmitted, with due respect for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:

  • Judicial or administrative authorities, in cases where such assignment is mandatory
  • Subcontractors who will process the data on behalf of Vila Bicuda and in accordance with its purposes

 

COOKIES

Cookies are small pieces of information that can help identify your browser and which can store information, for example, User settings and preferences.

Vila Bicuda may store cookies on your device to personalize and facilitate browsing to the maximum, not providing those same cookies references or personal data of the User.

For more information you should read our Cookies Policy.

What are your rights?

Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You may also file complaints with the National Data Protection Commission.

We also give you the right to object to the use of the data provided for marketing purposes, to send informative communications or to include them in lists or information services. If you did not do it when collecting the data, you can send a request later.

The exercise of these rights must be done through the following email address privacy@vilabicuda.com or address: Rua dos Pheasões - Vila Bicuda 2750-689 Cascais.

 

 

How long are your data stored?

The length of time during which the data is stored and stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or further processed, after which it shall be deleted.

Is your data safe?

Vila Bicuda is committed to ensuring the protection of the security of your data. To that end, it has adopted a number of technical and organizational security measures in order to protect the personal data it makes available to us against its unauthorized diffusion, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.

Vila Bicuda requires its subcontractors and its partners to adopt safety measures equivalent to those it practices.

Notwithstanding the security measures practiced by Vila Bicuda, the user must take additional security measures, such as ensuring that he / she uses equipment and a properly updated security browser with active firewall , anti-virus and anti- spyware, as well as certifying of the authenticity of the websites that you visit on the internet, avoiding websites in whose reputation you do not trust.

Communications

Vila Bicuda acknowledges that it may communicate data of Users within the scope of merger, acquisition and / or incorporation processes in which it is found, not considering this communication as a transfer of data to third parties, nor if there is any subcontracted treatment.

Vila Bicuda may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that, to that end, it is duly ordered by a court order to that effect.

Transfer of data

In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, Vila Bicuda will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements which are applicable to such transfers, and personal data are not transferred to jurisdictions that do not provide security and protection guarantees.

The use of Vila Bicuda's social networks may involve the transmission of data to providers of social media services, which may be based outside the European Union or the European Economic Area. Aa Vila Bicuda is not responsible for the data that the user makes available on social networks.

Changes to the Privacy Policy

Vila Bicuda reserves the right at any time to make adjustments or changes to this Privacy Policy, these changes being duly publicized at: www.vilabicuda.com

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